Shipping policy

Shipping Policy

Shipping Policy
Last updated: May 27, 2026

At GEL-KAYANO Outlet, we are committed to delivering your order quickly and securely. Please review our shipping policy below for important information regarding order processing, shipping times, and delivery.

Shipping Destinations

We currently ship to:

  • United States

  • Select international destinations worldwide

Shipping availability may vary depending on the destination country or region.

Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.

  • Orders are not processed or shipped on weekends or public holidays.

  • During peak seasons or promotional periods, processing times may be slightly extended.

Custom, personalized, or made-to-order items may require additional processing time, which will be indicated at checkout.

Shipping Rates and Delivery Times

Shipping costs are automatically calculated at checkout based on:

  • Package weight

  • Delivery destination

  • Selected shipping method

  • Carrier rates

Estimated Delivery Times

  • United States: 7–15 business days

  • International Orders: 7–15 business days

Please note that international shipments may experience customs delays outside of our control.

Free Shipping

Free shipping promotions may be available for eligible orders and regions. Any applicable free shipping offer will be displayed during checkout.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

If you do not receive your tracking information, please check your spam or junk folder before contacting us.

Customs, Duties, and Taxes

International customers are responsible for any customs duties, import taxes, or additional fees charged by their local government or customs authorities.

These charges are not included in the product price or shipping cost.

Delivery Delays

Delivery times provided are estimates only and are not guaranteed.

Delays may occur due to:

  • Carrier issues

  • Severe weather conditions

  • Customs inspections

  • High shipping volumes

  • Incorrect shipping information provided by the customer

We are not responsible for delays caused by shipping carriers or customs authorities.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us immediately with your order number and tracking information.

We will work with the shipping carrier to assist with claims and help resolve the issue as quickly as possible.

Please note:

  • We are not responsible for packages marked as delivered by the carrier.

  • Customers are responsible for ensuring the shipping address provided is accurate.

Contact Information

If you have any questions regarding your shipment or this Shipping Policy, please contact us:

GEL-KAYANO Outlet
New Mexico, United States
Email: contact@gelkayano-outlet.com